Privacy Policy





This Omnubo Collection Privacy Policy is an annex to the General Terms and Conditions and is therefore binding. In case of contradiction between the General Terms and Conditions and this policy, the General Terms and Conditions shall prevail, which the user of our sites acknowledges and accepts.


This Privacy Policy reflects Omnubo Collection’s desire to be fully transparent to the User about how it manages personal data and incorporates the latest requirements of the European Data Protection Regulation.


Omnubo Collection’s personal data protection officer is: Léo Marchais




Article 1.  What is the purpose of the Personal Data Management Policy?




Article 2.   What is personal data?


Article 3.   What personal data is collected by Omnubo Collection and for what purposes?


Article 4.   Who has access to the User’s personal data?


Article 5.   What rights do Users have regarding the personal data collected?


Article 6.   For what period of time is personal data collected?


Article 7.   What measures are put in place to protect Users’ personal data?




Article 8.  What is a cookie?


Article 9.  What is the purpose of the cookies issued on the Service?


Article 10. How long are cookies valid for?


Article 11.  How to authorize/deactivate cookies?









Article 1. What is the purpose of the Personal Data Management Policy?


The purpose of this Privacy Policy is to inform the User about the way Omnubo Collection manages the personal data of the users of its websites, whether or not they are customers (hereinafter “the Users”).




Article 2. What is personal data?


According to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, personal data is “any information relating to an identified or identifiable natural person (hereinafter referred to as “data subject”) ; An “identifiable natural person” is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity.”



Article 3. What personal data is collected by Omnubo Collection and for what purposes?


Omnubo Collection collects personal data on the following websites (hereinafter “the Sites”):


Hotels, online booking site and online shop:









Purpose: To allow the user to receive exclusive offers from each of our hotels.

Data collected : E-mail address


Legal basis: Performance of a contract. Necessary for our legitimate interests (to enable the user to receive our best offers, on the site).


Purpose: To allow the user to be called back or recontacted by our reservation/concierge/group services, by the Omnubo Collection sales department (depending on the nature of the need).

Data collected: Name, first name, e-mail address, telephone number


Legal basis: Performance of a contract. Necessary for our legitimate interests (to answer our customers’ questions, to adapt our offers to their expectations, and to increase our activity)


Purpose: To allow the user to make a reservation and pay for their booking online

Data collected: Name, first name, e-mail address, postal address, telephone number, credit card identifiers, validity date, CVV code


Legal basis: Performance of a contract. Necessary for our legitimate interests (in order to book services, promote our products and services, develop them and increase our activities)


Purpose: To enable our hotels and services to communicate with the customer at various times during their stay. (Personalization of the stay, preparation of the arrival, promotional and administrative communication, i.e., Sending important information about our establishments, Information on the evolution of our general conditions, of our confidentiality policy, Sending administrative information concerning the travel reservations, such as the confirmations of reservations and communications before the arrival, Measurement of the effectiveness of our marketing or commercial actions, Evolution of our products and our services by better measuring the expectations of our customers

Data collected: Name, first name, email address, postal address, telephone


Legal basis: Performance of a contract. Necessary for our legitimate interests (in order to book services, promote our products and services, develop them and expand our business)




Purpose: To allow the user to create an account and log in to our online product sales sites in order to:


– Manage order baskets, gift vouchers, …


– Track orders, returns, alerts, …


– Be recontacted


– Manage personal information


Data collected: title, surname, first name, e-mail address, password


Legal basis: Performance of a contract. Necessary for our legitimate interests (to purchase products or book services, to promote our products and services, to develop them and to increase our activities)


On each of the collection forms, the data marked with an asterisk is required. Otherwise, the User will not be able to access the services offered on our sites.



Article 4. Who has access to the User’s personal data?



The database of Personal Data created during Your use of the Service is strictly confidential. We undertake to take all useful precautions, organizational and technical measures appropriate to preserve the security, integrity and confidentiality of the Personal Data, and in particular to prevent them from being distorted, damaged or accessed by unauthorized third parties.


The only recipients of Users’ personal data are


– the relevant departments and employees of Omnubo Collection (in particular: IT department, sales/reception);


– Companies assisting Omnubo Collection in the operation and/or exploitation of the Sites, and in particular the services and employees of the company hosting the Sites.


– Subcontractors of our hotels


– Partner restaurants


– Partner shuttles and taxis


– Social networks: if the User has an account on social network sites and accesses the Service, We may receive information from said social networks, and the social network services may receive information relating to the use of the Service by the User


– Public authorities and/or bodies: court officers, legal officers and bodies responsible for debt collection.


These organizations only receive personal information that is strictly necessary to make a reservation and to call back customers if necessary.



Article 5. What are the rights of the Users concerning the personal data collected?



The User has access to the rights detailed in Chapter III of the GDPR, including the following rights


– Right of access to his/her personal data collected on the Website and via the Application,


– Right to modify/rectify them,


– Right to erasure (“right to be forgotten”), unless there is a legal reason that requires us to keep it,


– Right to limit processing, i.e. the right to ask us in certain cases to suspend the processing of personal data,


– Right to data portability, i.e. the right to request a copy of your personal data in a common format (for example, a .csv file),


– Right to object to the processing of personal data,


– Rights relating to individual decision making and profiling, i.e. the right to ask us to be transparent about any profiling we carry out or any automated decisions,


All of these rights can be exercised for the Omnubo Collection website requesting personal information (registration forms, contact requests, booking confirmations, etc.) by sending an email to


The User is reminded that he/she may :


– access and modify their contact details and identifiers on the sites :


– https:/


Via the “my account” section;

The User also has the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL), the supervisory authority for data protection issues in France ( Omnubo Collection would like to have a chance to address your concerns before we contact the CNIL. So please contact us first.

Article 6. For how long are personal data collected?


We undertake not to keep your personal data beyond the period strictly necessary for the purposes for which it was collected and in accordance with the applicable regulations.


We undertake to anonymize or delete your personal data as soon as the purpose and/or the duration of its retention expires.


Nevertheless, personal data may be archived beyond the periods provided for the needs of research, the establishment and prosecution of criminal offences, with the sole aim of making these personal data available to the judicial authorities, or for other conservation obligations, in particular for accounting or tax purposes. Archiving implies that this personal data will be subject to access restrictions and will no longer be available online but will be extracted and stored on an autonomous and secure medium.


The maximum retention periods defined in the table below apply, unless You request the deletion or the cessation of the processing of Your Personal Data before the expiration of these periods, in accordance with Article 6 above.


– History of stays and consumptions: Personal Data of customers who have not booked, stayed or consumed in one of our establishments are deleted after a period of 3 years. The consumption data and stay history are anonymized and used only for statistical purposes.


– Bank details: Credit card numbers are automatically deleted one day after the customer’s departure.


– Information about the participants of the stay: The personal data of holiday participants who have not booked, stayed or consumed in one of our establishments again is deleted after a period of 3 years.


– Invoice data: Invoices are archived for a period of 5 years.



Article 7. How are personal data protected?



Omnubo Collection is very vigilant about the security of personal data and takes all reasonable precautions to prevent unauthorized access to and disclosure, alteration or destruction of personal data.


The personal data collected is stored by Omnubo Collection or its service providers, and is protected by physical and electronic access controls, firewall technologies and other reasonable security measures.


However, such measures cannot prevent all risks of loss, access, misuse or alteration of the personal information collected. Where required by law, Omnubo Collection will notify the User of any loss, access, misuse or alteration of his or her personal information so that the User may take appropriate steps to enforce his or her rights. Omnubo Collection shall notify the User by electronic or postal means or by telephone, if permitted by law.


The User is advised not to transmit payment information or sensitive information by e-mail or in sections not intended for this purpose (e.g. sending a credit card number by e-mail).


You have the ability to choose which personal data you wish to provide to us.


However, your decision not to provide certain data may affect your experience of our services.


Similarly, if you do not allow us to disclose your personal data to third parties, such as Omnubo Collection’s subcontractors (concierge services), we may not be able to provide you with the full range of possible services or the provision of such services may be delayed. We will endeavor to respond to your request as soon as possible.





Article 8. What is a cookie?


A “cookie” is a small text, image or software file that we may record on the hard disk of your terminal through your Internet browser when you use the service, subject to your agreement and unless you object.


A “cookie” allows its issuer, during its period of validity, to recognise the terminal concerned each time this terminal accesses digital content containing “cookies” from the same issuer.


Once installed, cookies enable us to recognise you each time you visit the service, and therefore to enable you to take advantage of all the features of the service, to indicate that you have visited a particular page and thus to provide you with an additional service. They also enable us to improve your browsing comfort, secure your connection or adapt the content of a page to your interests or preferences.


The information recorded by “cookies”, for a limited period of validity, includes the pages visited, the type of browser you are using and other data that our online services process automatically, such as the identity of our Internet service provider, Your IP address or the information we have entered on the Service (in order to avoid re-entering it).


Cookies are not active files, and therefore cannot harbour viruses. For more information, please visit


Article 9. What is the purpose of the “cookies” issued on the Service?


Only the issuer of a “cookie” is likely to read or modify the information contained therein.


Cookies” are used for the purposes described below, subject to your choices, which you may express and modify at any time via the settings of the browser software used when browsing the Service.


There are 3 types of cookies


– Browsing “cookies”: allow us to improve the performance of the Service in order to provide the User with a better use of the Service. These “cookies” do not require the User’s prior information and consent to be deposited on the User’s Terminal.


More specifically, these browsing “cookies” make it possible to adapt the presentation of the Service to the display preferences of your terminal (language used, display resolution, operating system used, etc.) when you use the Service, and to adapt the Service to your needs. ) when you use the Service, depending on the hardware and software used to display or read the information on your terminal; to allow access to a reserved area subject to a login and password; to store information relating to forms that you have filled in when using the Service; to store your user preferences, display settings and readers that you use in order to facilitate your navigation during your next visit to the Service; to adapt the informational or promotional content of the Service according to your assumed, declared, or resulting interests and preferences from your navigation on the Service, and according to your place of connection to the Service; to implement security measures, for example when the user is asked to connect to the Service again after a certain period of time has passed.


– Statistical “cookies”: issued on the Service allow us to establish statistics and measures of frequentation and use of the various elements that make up the Service (sections and content visited, path, etc.), allowing us to improve the interest and ergonomics of the Service.


The results of the analysis of the statistical “cookies” are processed anonymously and exclusively for statistical purposes.


– Advertising “cookies” and third party “cookies”: allow us to determine in real time which advertisement to display according to your recent browsing habits in order to limit the number of times an advertisement is displayed and to help measure the effectiveness of an advertising campaign; to personalize your browsing experience on the Service, to maintain and improve the quality of our Service and to protect you from any fraudulent activity


When third party sites, such as social networking sites, receive information contained in “cookies” through the use of a specific module of the Service, this information is assumed to be anonymous and is intended only to identify You on the Service.


Article 10. How long are cookies valid for?


The “cookies” issued on the Service are session “cookies” (the duration of which is limited to the time of a connection to the Service) and persistent “cookies” (the duration of which, however limited, is greater than the duration of a connection).


Session cookies are only active for the time of your visit and are deleted when you close your browser. Persistent “cookies” remain stored on the hard disk of your terminal once your browser is closed.


In accordance with the applicable regulations and the recommendations of the Commission Nationale Informatique et Libertés (“CNIL”), cookies are kept for a maximum period of 13 (thirteen) months after they are first deposited. At the end of this period, Your consent must be obtained again for the collection of cookies subject to consent.


Article 11. How to authorise/deactivate cookies?


All the rights of the User recognized in Article 5 of the Personal Data Protection Policy are also applicable to the use of “cookies”.


Several possibilities are offered to you to manage cookies. The User understands that “cookies” improve the comfort of navigation on the Service. Any settings that the User may make may modify his/her navigation on the Service and his/her conditions of access to certain services requiring the use of “cookies”. We shall not be held responsible for the consequences of the Service not functioning properly due to the impossibility of installing or reading the “cookies” necessary for their proper functioning, once the User has rejected or deleted them.


Users may configure their browser software so that cookies are stored in their terminal or, on the contrary, rejected, either systematically or according to their sender. Users may also configure their browser software so that they are offered the option of accepting or rejecting cookies from time to time, before a cookie is likely to be recorded on their terminal.


Please note that exercising the right to refuse will not prevent the display of advertisements. Only advertisements using the Service’s personalization services will cease. In other words, the User will no longer be exposed to advertisements adapted to his centers of interest via the use of “cookies” on the Service but will continue to be displayed advertisements whose content will no longer necessarily be in line with his centers of interest, or even questionable.


The help menu or the dedicated section of your browser will enable you to find out how to express or modify your preferences regarding “cookies”:


– For Internet Explorer™:


– For Safari™:


– For Chrome™:


– For Firefox™:





Omnubo Collection reserves the right to change, modify or revise this policy at any time.


The date of the last update of this document is November 22, 2021.


If there is a material change to this policy, we will post on the Sites that our privacy policy has changed.


If we make any material changes to the way we use your personal data, we will notify you by email to the address in your account (if any) or by means of a notice on the home page of our Sites, giving you the opportunity to opt out of the new use.


Any changes to this Privacy Policy will be effective when posted on the Sites.


Your use of our Sites after such changes become effective will signify your acceptance of this Privacy Policy on the new terms as made public.




If you have any queries regarding the processing of your personal data, you may address your request or complaint directly to us by contacting us at Omnubo Collection 1 Rue des Rochettes- 85590 Saint Mars La Réorthe or at the e-mail address


We will endeavor to find a satisfactory solution to ensure compliance with the applicable regulations.


In the absence of Our response or if the dispute persists, You have the possibility of lodging a complaint with the CNIL or the supervisory authority of the European Union Member State in which You usually reside.